This Cancellation and Refund Policy ("Policy") describes the cancellation rights, refund procedures, and related obligations applicable to interactions with Air Support Hub LLC ("Air Support Hub", "we", "us", or "our") via the website airsupporthub.com (the "Site"). This Policy should be read together with our Terms & Conditions and Privacy Policy.
1. Definitions
1.1 "Free Content"
All articles, guides, checklists, and other educational materials published on the Site at no cost to the User.
1.2 "Paid Service"
Any product or service that Air Support Hub may, in the future, offer for purchase, including subscriptions, downloadable resources, premium publications, or consultations.
1.3 "User", "you"
Any individual who accesses Free Content or purchases a Paid Service.
2. Free Content
Air Support Hub publishes Free Content. Browsing the Site, reading articles, downloading checklists, or otherwise consuming Free Content does not require any purchase or subscription. Because no payment is exchanged, there is nothing to cancel or refund in connection with Free Content. You may stop using the Site at any time, and you may request deletion of any Personal Information you have provided in accordance with our Privacy Policy.
3. Paid Services (If Applicable)
3.1 Cooling-off period
If we offer a Paid Service in the future, you may cancel and request a full refund within fourteen (14) calendar days of the date of purchase, provided that you have not substantially used the Paid Service during that period. For digital products that are delivered immediately, your right of withdrawal may be limited or extinguished upon delivery to the extent permitted by applicable law.
3.2 Substantial use
A Paid Service is considered substantially used when, in our reasonable judgment, you have consumed a material portion of its value — for example, downloading the majority of included files, using the majority of allotted consultations, or accessing more than half of the included content.
3.3 Subscription services
For any subscription-based Paid Service, you may cancel at any time through your account settings or by contacting support. Cancellation stops future renewals; it does not produce a pro-rated refund of the current billing period unless required by applicable law.
4. How to Request a Refund
To request a refund for a Paid Service, please send an email to support@airsupporthub.com with the following information: (a) the email address used at the time of purchase; (b) the order or transaction number; (c) the date of purchase; (d) a brief description of the reason for your request; and (e) any supporting documentation.
We will acknowledge your request within two (2) business days and aim to resolve it within ten (10) business days. Approved refunds will be processed to the original payment method. The time required for the funds to appear on your statement depends on your bank or card issuer and is outside our control.
5. Non-Refundable Items
The following are not eligible for a refund except where required by applicable law:
(a) any portion of a Paid Service that has been substantially used; (b) custom or personalized work that has been delivered to you; (c) gift cards or promotional credits; (d) third-party fees or taxes that we did not collect; and (e) any Paid Service for which the cooling-off period has expired.
6. Outcome-Based Disclaimer
The educational nature of our Content means that we do not guarantee any specific outcome. We do not refund purchases based on a User's dissatisfaction with the result of an airline interaction, refund attempt, or regulatory complaint. The Content is informational only and does not substitute for professional advice.
7. Chargebacks
If you initiate a chargeback or payment dispute with your card issuer or payment provider in relation to a Paid Service, we ask that you first contact us so that we may attempt to resolve the matter directly. Filing a chargeback without first contacting us may result in suspension of your access to the Paid Service pending resolution.
8. Disputes
If you are not satisfied with our resolution of a refund request, you may escalate the matter to your card issuer's dispute resolution process or to your local consumer protection authority. Any legal proceedings shall be subject to the governing law and jurisdiction provisions of our Terms & Conditions.
9. Travel-Related Disclaimer
Air Support Hub does not sell airline tickets, process airline refunds, file claims with airlines or regulators on your behalf, or contact airlines for you. Refunds for airline tickets, baggage claims, EU261 / UK261 / APPR compensation, or any other airline-related matter must be requested directly from the relevant airline or regulator. We have no authority over and bear no responsibility for any airline's decision regarding your booking, flight, or compensation request.
10. Modifications to This Policy
We may update this Policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the Site or any Paid Service after publication of a revised Policy constitutes acceptance of the updated terms.
11. Contact
Questions about this Policy should be directed to: Air Support Hub LLC, 3320 Silas Creek Pkwy, Winston-Salem, NC 27103, United States. Telephone: +1 336-765-1706. Email: support@airsupporthub.com.