These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and Air Support Hub LLC ("Air Support Hub", "we", "us", or "our") governing your access to and use of the website located at airsupporthub.com (the "Site") and any related materials, content, and features.
By accessing, browsing, or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Site.
1. Definitions
1.1 "Content"
All articles, guides, checklists, charts, photographs, illustrations, downloadable files, code samples, and other materials published on the Site.
1.2 "Site"
The website operated under the domain airsupporthub.com and any subdomains, pages, or services connected to it.
1.3 "User", "you"
Any individual or entity that accesses or uses the Site.
1.4 "Informational Use"
Use of the Site solely to read, review, and understand publicly available educational content, without reliance for any specific commercial, legal, financial, or operational decision.
2. Informational Use Only
The Site and all Content are provided strictly for general informational and educational purposes. The Content does not constitute legal, financial, regulatory, medical, or travel advice and must not be relied upon as a substitute for professional consultation. Airline policies, government regulations, and travel rules change frequently and vary by jurisdiction. You are solely responsible for verifying any information that is material to your decisions, including by contacting the relevant airline, regulator, or qualified professional.
3. No Guarantee of Accuracy or Outcomes
While we make reasonable efforts to ensure that Content is accurate and up to date at the time of publication, we do not warrant that the Content is complete, current, error-free, or suitable for any particular purpose. Air Support Hub makes no guarantee that following any guide, checklist, or recommendation will produce a specific outcome, refund, compensation amount, or rebooking result. Outcomes depend on factors outside our control, including airline discretion, regulatory interpretation, and the specific facts of each case.
4. User Responsibilities
By using the Site, you agree that you will:
(a) use the Site only for lawful purposes and in accordance with these Terms; (b) verify all information that is material to your travel, financial, or legal decisions before acting on it; (c) not attempt to gain unauthorized access to any portion of the Site, its servers, or related systems; (d) not engage in automated scraping, data mining, or bulk extraction of Content without our prior written consent; (e) not introduce any virus, malware, or other harmful code to the Site; (f) not use the Site to harass, defame, or infringe the rights of any third party; and (g) comply with all applicable laws and regulations.
5. Intellectual Property
All Content, trademarks, service marks, logos, and software on the Site are owned by or licensed to Air Support Hub LLC and are protected by copyright, trademark, and other intellectual property laws of the United States and other countries. Except for limited personal, non-commercial use, you may not reproduce, distribute, modify, publicly display, publicly perform, transmit, or create derivative works of any Content without our prior written permission.
6. User Submissions
If you send us feedback, suggestions, comments, or other materials ("Submissions"), you grant Air Support Hub a perpetual, worldwide, royalty-free, transferable, sub-licensable license to use, reproduce, modify, publish, and distribute such Submissions for any lawful purpose, without compensation or attribution. You represent that you own or have the necessary rights to grant this license and that your Submissions do not infringe any third-party rights.
7. Third-Party Content and Links
The Site may include links to third-party websites, services, or resources. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Your use of any third-party website is at your own risk and subject to that third party's terms.
8. Disclaimer of Warranties
THE SITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. AIR SUPPORT HUB DOES NOT WARRANT THAT THE SITE OR ANY CONTENT WILL MEET YOUR REQUIREMENTS, BE AVAILABLE WITHOUT INTERRUPTION, OR BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9. Travel-Related Disclaimer
Air travel involves complex regulations, multiple jurisdictions, and many parties — including airlines, airports, regulators, governments, insurers, and ground handlers — over which Air Support Hub has no control. Nothing on this Site should be interpreted as a guarantee of any airline's behavior, the availability of any fare, the issuance of any refund or compensation, or the resolution of any dispute. You acknowledge that travel-related decisions are made at your own risk and that Air Support Hub bears no responsibility for the outcome of any such decision.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AIR SUPPORT HUB LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS (USD 100).
11. Indemnification
You agree to defend, indemnify, and hold harmless Air Support Hub LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with (i) your access to or use of the Site, (ii) your violation of these Terms, or (iii) your violation of any third-party right.
12. Modifications to the Site and Terms
We reserve the right, at our sole discretion, to modify, suspend, or discontinue the Site or any portion of it at any time and without notice. We may also revise these Terms from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Your continued use of the Site after we publish revised Terms constitutes acceptance of the changes.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Forsyth County, North Carolina, and you consent to personal jurisdiction in those courts.
14. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Air Support Hub regarding the Site and supersede all prior or contemporaneous understandings.
16. Contact
Questions about these Terms should be directed to: Air Support Hub LLC, 3320 Silas Creek Pkwy, Winston-Salem, NC 27103, United States. Email: support@airsupporthub.com.